iThrive AI LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use ourThingometer platform and services (the "Service").
By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide, including:
- Account Information: Name, email address, phone number, organization name, and login credentials
- Event Data: Event names, descriptions, dates, locations, participant lists, and judging criteria
- Participant Information: Names, contact information, entry details, and related data submitted for events
- Judging Data: Scores, comments, rankings, and feedback provided by judges
- Payment Information: Billing address and payment card details (processed securely by our payment processor, Stripe)
- Communications: Messages, support requests, and feedback you send to us
1.2 Information Collected Automatically
When you use the Service, we automatically collect:
- Device Information: Browser type, operating system, device type, and unique device identifiers
- Usage Data: Pages visited, features used, actions taken, and time spent on the Service
- Log Data: IP address, access times, referring URLs, and error logs
- Location Data: General geographic location based on IP address (not precise GPS location)
1.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for the Service to function (authentication, session management)
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how users interact with the Service
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Service
- Process transactions and send related information (confirmations, invoices)
- Create and manage your account
- Facilitate event coordination, judging, and scoring
- Send administrative communications (updates, security alerts, support messages)
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve and optimize the Service
- Detect, prevent, and address technical issues, fraud, or security concerns
- Comply with legal obligations and enforce our Terms of Service
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- With Event Organizers: If you participate in an event, organizers and coordinators may access your participant information as needed to manage the event
- Service Providers: We share data with trusted third parties who perform services on our behalf (hosting, payment processing, analytics), bound by confidentiality obligations
- Legal Requirements: We may disclose information if required by law, court order, or governmental request, or to protect our rights, safety, or property
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
- With Your Consent: We may share information for other purposes with your explicit consent
4. Third-Party Services
The Service integrates with or relies on the following third-party services:
- Supabase: Database and authentication services
- Vercel: Hosting and deployment
- Stripe: Payment processing (we do not store your full payment card details)
- Neon: Database services
These providers have their own privacy policies governing their use of your data. We encourage you to review their policies.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls limiting data access to authorized personnel
- Monitoring for suspicious activity
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide the Service and maintain your account
- Comply with legal obligations (tax, accounting, regulatory requirements)
- Resolve disputes and enforce agreements
- Fulfill legitimate business purposes
When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal exceptions)
- Data Portability: Request your data in a portable, machine-readable format
- Opt-Out: Opt out of marketing communications at any time
- Withdraw Consent: Where processing is based on consent, withdraw consent at any time
To exercise these rights, contact us at support@ithriveai.com. We will respond within a reasonable timeframe as required by applicable law.
8. Children's Privacy
The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using the Service, you consent to such transfers. We take appropriate safeguards to ensure your information remains protected.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information (with exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
To exercise these rights, contact us at support@ithriveai.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective Date." We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
iThrive AI LLC
Email: support@ithriveai.com
This Privacy Policy is governed by the laws of the State of Texas, United States.